Help center
Frequently asked questions
What does RePricer do?
It automatically watches your Amazon, eBay, and Walmart listings, sees what the competing sellers are charging, and adjusts your price to win the Buy Box (or whatever target you choose) without ever dropping below the floor you set.
Which marketplaces are supported?
Amazon (SP-API, all 10 regions), eBay (Sell + Browse API, all major marketplaces), and Walmart (Marketplace API, US/Canada/Mexico). Each is wired through the official API -- no browser scraping, no rate-limit dodging.
What is the Buy Box and why does it matter?
On Amazon, ~83% of all sales go through the Buy Box -- the "Add to Cart" button at the top of a product page. Walmart has a near-identical concept. Whichever seller is "winning the Buy Box" gets the lion's share of orders. The Buy Box winner is chosen by an algorithm that weighs price, shipping speed, seller rating, and stock. Price is the easiest of those for a small seller to control -- which is what RePricer automates.
How does RePricer protect me from a race to the bottom?
Every product has a floor (defaults to your cost, configurable to anything you want). The repricer will never go below your floor, full stop -- even if it means giving up the Buy Box. You can also enforce a ceiling and a MAP (Minimum Advertised Price) for brand-restricted goods.
What pricing strategies are available?
Eight built-in: beat the lowest competitor, match the Buy Box, beat the Buy Box, target a specific search position, cost + markup (defensive), fixed price, Bayesian competitor score (weights rivals by historical reliability), and velocity-aware (adjusts based on sell-through). You can apply rules per-account or per-product, with a priority system for when multiple rules match.
How often does it reprice?
Pro: every 15 minutes. Business: every 5 minutes. Scale: every 1 minute. Each SKU also has a per-product cooldown so you don't hammer the same SKU 12 times an hour and get throttled by the marketplace.
Does Amazon / eBay / Walmart penalize sellers who reprice this often?
No -- repricing is a first-class workflow on all three marketplaces, with API endpoints designed for exactly this. Their actual concern is API rate limits, which the cooldowns above are tuned to stay safely under.
What happens if a competitor goes below my floor?
RePricer holds at your floor and you don't win the Buy Box that cycle. The next cycle, if they have raised again, you go back to beating them. Optional email alert: "Floor hit on SKU X" so you can decide whether to lower your floor or just leave the sale on the table.
How do I connect my marketplace accounts?
Amazon and eBay use OAuth -- click "Connect" on the Marketplaces page, sign in on the marketplace's own consent screen, done. Walmart uses a Consumer ID + Private Key (Walmart's standard) that you paste in. We never store your marketplace login -- only the API tokens you delegate to us.
Is RePricer secure?
Sign-in supports two-factor authentication (TOTP). All passwords are SHA-256 hashed. Marketplace OAuth tokens are stored encrypted at rest. Stripe handles all card data via Elements -- card numbers never touch our server. Audit log on every price change.
How does billing work?
RePricer is a flat-fee SaaS subscription billed via Stripe. Monthly or annual (annual is roughly 2 months free). 14-day free trial on every plan, no card required to start. We never take a percentage of your marketplace revenue — your Amazon / Walmart / eBay payouts land directly in your seller-account bank, exactly as today. Cancel anytime; cancellations take effect at the end of your current cycle.
What if my SKU isn't listed correctly on the marketplace?
RePricer only changes the price field. If the listing itself is wrong (title, image, category), you need to fix it on the marketplace directly -- our SP-API permissions intentionally don't include catalog editing.
Can I see what changed and why?
Yes -- every price change is logged with the old price, new price, the rule that fired, the marketplace API response, and a timestamp. View on the per-product detail page or export the full log to CSV.
What if Amazon rejects a price update?
It gets logged as sync_status=failed with the exact API error, and the worker retries on the next cycle. If a SKU keeps failing, it surfaces in the Errored Accounts panel on /admin_health.cgi.
Can I pause repricing temporarily?
Yes -- "Pause all repricing" toggle on your dashboard. The worker skips your entire account until you flip it back. Useful during a Stripe billing issue, an Amazon account review, or a holiday weekend.
Can my team have access too?
Business tier and up: up to 5 team seats with permission groups (manage billing, edit prices, view-only, etc.). Audit log records which team member made each change.
Do you have an API?
Scale tier includes API access for custom integrations (read products, push prices, listen for events). Documented at /api_docs once your account is provisioned.
What if I want to leave?
Cancel your subscription anytime. We keep your data for 90 days after cancellation in case you come back, then it's purged. CSV export of everything is one click before you go.